Frequently Asked Questions
Everything you need to know about our premium culinary collections.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and vacuum-sealing technology for all perishable items. Each order is packed with insulated liners and non-toxic gel packs to maintain optimal freshness from our kitchen to your doorstep.
What is the shelf life of Studio Black gourmet ingredients?
Most of our dry goods and oils have a shelf life of 12-18 months. For our fresh sauces and artisanal preserves, we recommend consuming them within 4 weeks of opening and keeping them refrigerated.
Do you offer international shipping for your culinary sets?
Currently, we ship to the continental United States and Canada. Due to varying customs regulations regarding food products, we are working on expanding our international shipping capabilities soon.
Are your products suitable for people with specific dietary restrictions?
We provide a full list of ingredients and allergen warnings on every product page. We offer a wide range of gluten-free, vegan, and organic options to accommodate various lifestyle needs.
What is your return policy for food items?
To ensure food safety, we cannot accept returns on food products. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a full refund or replacement.
Can I track my delivery in real-time?
Yes, once your order is processed, you will receive a confirmation email with a tracking number. You can monitor your shipment's progress directly through our website or via the carrier's portal.