Returns & Exchanges

At Studio Black, we stand behind the quality of our gourmet products, but due to the perishable nature of our inventory, we handle returns on a case-by-case basis to ensure your complete satisfaction. Please contact us within 48 hours of delivery if your order arrives damaged or fails to meet our premium standards.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of receiving your order, including your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and its original packaging to help us assess the damage or quality concern for our kitchen team.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine eligibility for a replacement or a full refund.

• 4.
  Resolution

  Once approved, we will immediately initiate a refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.